Best prices guaranteed - Book online
If you book online at www.chateaumsa.com and find (within 24 hours) an equivalent offer on another website we will honor the same rate.
Application of the Guarantee
The Best Price Guarantee applies to reservations made on the Internet site www.chateaumsa.com and for which a confirmation number has been issued to validate the reservation.
To submit a claim under the Best Price Guarantee, you must fill out the online claim form at www.chateaumsa.com.
Applicable rates / Exclusions
The Best Price Guarantee applies to Château Mont-Sainte-Anne hotel room and suite bookings, excluding the sale of rate packages/special offers (including an offer proposed at the hotel, transport services or any other service related to the room booking).
The rates covered by the Best Price Guarantee must be accessible to the public and available for reservation; expressly excluded are:
- group rates
- corporate rates
- rates granted to conferece and seminar organizers
- rates granted to Chateau partners
Type of rooms
The Best Price Guarantee applies to an equivalent type of room as that which was booked on www.chateaumsa.com.
The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the Château Mont-Sainte-Anne customer service.
Dates and length of the stay
The Best Price Guarantee applies to the same dates as the stay booked on www.chateaumsa.com.
For claims concerning a booking of two or more consecutive nights, the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.
Currency
If the rate found on another Internet site is given in a currency different from that of the rate booked on www.chateaumsa.com, the Château Mont-Sainte-Anne customer service will convert this rate into the same currency as the rate offered on the Internet site www.chateaumsa.com.
After the rate is converted, Château Mont-Sainte-Anne reserves the right to refuse a claim, in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.
Sales conditions
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on www.chateaumsa.com in order for the Best Price Guarantee to apply. This concerns in particular:
- prepayment and deposit requirements
- cancellation conditions
- conditions regarding modification of the reservation
Filing a claim
You can access the online claim form at www.chateaumsa.com. All required fields must be filled in and the completed form validated. Any incomplete claim will not be accepted.
A claim may be made within the 24 hours following the booking made on the www.chateaumsa.com website, as attested by the time on the reservation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
Handling of claims
After verification by the customer service, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service will send you an e-mail giving you the confirmation number of your reservation as well as the new rate applicable to your reservation.
In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, the customer service will send you an e-mail stating that the Guarantee cannot be applied.
In the case that you wish to cancel the reservation made on www.chateaumsa.com, the sales conditions applicable are those stated in the sales conditions presented on the site.
Initial rate of the hotel
At your departure from the hotel, the rate confirmed by the customer service will be billed together with any other services not included in the reservation (restaurant, bar, etc.).
In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.
Liability
The Château Mont-Sainte-anne declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than www.chateaumsa.com.
The Château Mont-Sainte-anne reserves the right to modify or terminate the Best Price Guarantee and the terms and conditions of this Guarantee at any time and without prior notice.
Best price guaranteed form
Your information Name
First name
E-maill
Phone
ReservationConfirmation number
Arrival date
Departure date
Where did you found a better price Internet site
Price
Currency
Room type