The Château Mont-Ste-Anne understands and respects your privacy and is committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Gathering of personal information
The following information will be requested from you:
- First Name
- Address (business or personal)
- Postal Code
- Email address
- Phone number / fax number
- Credit cart number
- Drivers Licence number
How we obtained your personal information
The information has been collected directly from you, either from information supplied while making the reservation, information supplied through a previous stay and retrieved from guest history, or from providing the information upon check-in.
The personal information gathered trough your interaction on our web site is being stored in the hotel’s browser and enables the site to ‘remember’ (cookies) little bits of information between pages or visits on other sites. They are widely used to make the web experience more personal.
Please read below for further information.
Forms and interaction
How you may provide us your personal information:
- Registration forms via the web
- Participating in a contest
- Reservation via the web
Why we collect personal information:
- To understand your needs and preferences
- To develop, enhance, market or provide products and services
- To manage and develop our business and operations
Logfile and cookies
The following information is stored from interactions via logfiles and cookies:
- IP address
- Operating system
- Pages visited and requested
- Hour and day of connection
The claim of these cookies is permitting:
- Amerlioration and personilization of service
The right to object and withdrawl
You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice and providing us sufficient personal identifiers so we can act effectively on your request.
However, in either case, this may limit our ability to serve you. If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact:
Addresse : 500 boul. Beaupré, Beaupré G0A1E0
Phone : 418-827-1862 poste 2802
We use standard security measures, our personnel handles all personal information in a respectful and professional manner.
The following security measures are being applied to ensure protection:
- Network access – authorized person
- Network access - concerned person
- Network surveillance software
- Computer/Data backup
- Username / Password
The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.