A Team United by the Passion of Customer Service

Privacy policy

Privacy Policy

The Château Mont-Ste-Anne understands and respects your privacy and is committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Gathering of personal information

The following information will be requested from you:

  • Name
  • First Name
  • Address (business or personal)
  • Postal Code
  • Email address
  • Phone number / fax number
  • Credit cart number
  • Drivers Licence number

How we obtained your personal information

The information has been collected directly from you, either from information supplied while making the reservation, information supplied through a previous stay and retrieved from guest history, or from providing the information upon check-in.

The personal information gathered trough your interaction on our web site is being stored in the hotel’s browser and enables the site to ‘remember’ (cookies) little bits of information between pages or visits on other sites. They are widely used to make the web experience more personal.

Please read below for further information.

Forms and interaction

How you may provide us your personal information:

  • Registration forms via the web
  • Participating in a contest
  • Reservation via the web
  • Browsing

Why we collect personal information:

  • To understand your needs and preferences
  • To develop, enhance, market or provide products and services
  • To manage and develop our business and operations

Logfile and cookies

The following information is stored from interactions via logfiles and cookies:

  • IP address
  • Operating system
  • Pages visited and requested
  • Hour and day of connection

The claim of these cookies is permitting:

  • Amerlioration and personilization of service
  • Statistic

The right to object and withdrawl

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you. If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact:

Addresse : 500 boul. Beaupré, Beaupré G0A1E0
Email: atremblay@chateaumsa.com
Phone : 418-827-1862 poste 2802

Security

We use standard security measures, our personnel handles all personal information in a respectful and professional manner.

The following security measures are being applied to ensure protection:

  • Network access – authorized person
  • Network access - concerned person
  • Network surveillance software
  • Computer/Data backup
  • Username / Password
  • Firewall

The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.